We here continue Dave Thomas’s guest blog on the impact of business language on the nature of the church. Very significant stuff (Jon Paulien).
The second primary factor in organizational change has to do with what we call infrastructure. The kinds of infrastructure a church organization develops as it ages become major factors in determining what the future for an organization will be. It is not hard to figure out why and how infrastructure develops. As a movement catches on in the mind of the public, it grows. Early growth is often quite rapid with volunteers and informal conversation being the primary purveyors of mission. We downplay the power of informal communication far too much. It is one of the most effective means of communication available to humans. What we hear informally almost always trumps official word. This is one reason conspiracies and urban legends become so prevalent and powerful and resilient.
At some point, the movement becomes too large for the early, charismatic leaders to manage by themselves and the need to create some kind of structure becomes obvious and urgent. Those who are acquainted with Adventist history no doubt know of the great struggles the Adventist pioneers went through on this issue. Many strident speeches were made to the effect that any kind of organization would constitute “Babylon.” But something as simple as the ownership of property made resistance futile. The path to organization is easy to trace – the prosecution of mission requires vision which is broken down into strategy which is reduced to plans that get embedded in policy which then creates organizational structure and practice. And organizational practice pursued over time creates organizational culture and identity. By this process, organizations stabilize themselves, become predictable and efficient, and gain the real prospect of a successful future.
In the midst of all the exciting growth that makes the creation of structure necessary, something happens that goes largely unnoticed. Just as surely as the creation of infrastructure brings stability, it also initiates what theorists call “organizational entropy,” the technical name for the process that brings on the aging, disordering and sometimes death of a movement or organization. Speaking of infrastructure, theorist Jeffrey Saltzman says, “The purpose of these rules is to allow the organization to make decisions using standard operating procedures as a guideline and hence remove from the organization the need to think about the decisions being made.” (http://jeffreysaltzman.wordpress. com/2009/11/19/organization-entropy-2/) But, “removing the need to think about some decisions (this is what infrastructure does) carries with it an inherent risk, the risk of mediocrity or worse, the risk of extinction.” What is being alluded to here is that the early stages of organization are usually very beneficial to mission, producing benefits out of proportion to the resources invested. But in later stages of organizational life, infrastructure itself becomes problematic.
To be continued. . .